At Fibe Fashion Pvt. Ltd., we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we are here to help. Please review our return and exchange policy below:

1. Eligibility for Returns and Exchanges

• Returns and exchanges are accepted within 7 days from the date of receiving your order.
• Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
• We only accept returns and exchanges for products that are defective, damaged, or incorrectly shipped.

2. Non-Eligible Items

• Products purchased during clearance sales or promotions are not eligible for return or exchange.
• Custom or personalized items, if applicable, cannot be returned or exchanged.

3. How to Return or Exchange
To initiate a return or exchange:

• Step 1: Contact our customer support team at Email: fibefashion@gmail.com
  Phone: +91 77339 93784 within 7 days of receiving your order.
• Step 2: Provide your order number and the reason for the return or exchange, along with photos of the product (if applicable).
• Step 3: Once your request is approved, you will be provided with instructions on how to return the item.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.
• We recommend using a trackable shipping service to return items as we cannot guarantee that we will receive your returned item.

5. Refund Process

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method, and may take 7-10 business days to reflect in your account depending on your bank or payment provider.
• Shipping charges, if applicable, are non-refundable.

6. Exchange Process

• If you wish to exchange a product for a different size, color, or style, we will arrange for a replacement if the requested item is in stock.
• If the requested item is not available, we will provide a store credit or refund based on your preference.

7. Damaged or Defective Items
If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the product with your order number and photos of the issue.
• We will arrange for a return or exchange and cover the return shipping costs for damaged or defective items.

8. Customer Support
For any questions or assistance with returns or exchanges, feel free to reach out to our customer support team:
Email: fibefashion@gmail.com
Phone: +91 77339 93784

We appreciate your understanding and aim to make your shopping experience as seamless and enjoyable as possible. Thank you for choosing Fibe Fashion Pvt. Ltd.!